Terms and Conditions

Man and a Van Colliers Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Colliers Wood provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "We", "us" and "our" refer to Man and a Van Colliers Wood, the provider of removal and related services.

1.2 "You" and "your" refer to the customer who requests and uses our services.

1.3 "Services" means any removal, man and van, collection, delivery, packing, loading, unloading, or related services provided by us.

1.4 "Property" or "Goods" means the items, belongings, furniture, equipment, or other moveable items in respect of which we provide our services.

1.5 "Service Area" refers to the locations within which we offer services, primarily but not exclusively in and around Colliers Wood and surrounding areas in the United Kingdom.

2. Scope of Services

2.1 We provide man and van and small to medium removal services for domestic and commercial customers within our service area and, where agreed, to other destinations within the UK.

2.2 Our services may include loading, transport, unloading, and where agreed in advance, basic packing assistance. Any additional services must be agreed prior to the booking being confirmed.

2.3 We reserve the right to decline any job that we reasonably consider unsafe, unlawful, or unsuitable for our vehicles, equipment, or staff.

3. Booking Process

3.1 Bookings can be requested by providing us with full and accurate details of the job, including collection and delivery addresses, access details, floor levels, parking arrangements, and a clear description of the items to be moved.

3.2 You are responsible for ensuring that the information you provide is complete and correct. Our quotation and availability are based on the information supplied at the time of enquiry.

3.3 Any changes to the details of your booking, including changes to addresses, move date, volume of goods, or access conditions, must be communicated to us as soon as possible. We reserve the right to adjust the price, the time of the service, or decline the job if the changes are significant.

3.4 A booking is only confirmed when we have accepted your request and you have accepted our quotation. In some cases, we may require a deposit or pre-payment to secure the booking.

3.5 We may, at our discretion, refuse any booking request without providing a specific reason.

4. Quotations and Pricing

4.1 Our quotations are based on the information you provide regarding the size of the job, distance, access, and any additional services requested.

4.2 Quotations may be given as fixed price or as an hourly rate. Where an hourly rate applies, the chargeable time starts from the agreed arrival time or the actual arrival time, whichever is earlier, and ends when the job is completed.

4.3 Quotations are generally valid for a limited period as stated at the time of issue. We reserve the right to revise quotations if your booking details change, if there are delays beyond our control, or if additional work is requested on the day of service.

4.4 Additional charges may apply for waiting time, extra labour, congestion or clean air zone charges, tolls, ferry charges, parking costs, and any other expenses reasonably incurred in carrying out the service.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may allow or require payment in advance or a deposit to secure your booking.

5.2 We accept payment by the methods we specify at the time of booking. You must ensure that you have the means to pay at the agreed time.

5.3 If payment is not received when due, we reserve the right to charge reasonable interest on overdue amounts and may withhold further services until payment in full has been made.

5.4 For business customers, where account facilities have been agreed, payment terms will be as set out in the relevant agreement or invoice. Late payment may incur interest and administrative charges.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking subject to the terms of this clause.

6.2 If you cancel more than 48 hours before the scheduled service time, any deposit paid may be refundable at our discretion, less any reasonable administrative costs.

6.3 If you cancel within 48 hours of the scheduled service time, we may retain some or all of your deposit and may charge a cancellation fee to cover lost time and costs.

6.4 If you cancel on the day of the service or do not appear at the agreed time and place, we reserve the right to charge up to the full quoted amount.

6.5 If we need to cancel or rearrange your booking due to circumstances beyond our reasonable control, such as vehicle breakdown, severe weather, or staff illness, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any deposit paid. We will not be liable for any indirect or consequential losses arising from such cancellation.

7. Your Responsibilities

7.1 You are responsible for:

(a) Ensuring that all items are safely packed and ready for transport, unless we have agreed to provide packing services.

(b) Ensuring that all fragile or valuable items are properly protected and clearly identified.

(c) Securing parking and access for our vehicle at both the collection and delivery addresses, including obtaining any necessary permits.

(d) Ensuring that lifts, stairways, and access routes are clear and suitable for moving your items.

(e) Being present, or authorising a representative to be present, at both collection and delivery to oversee the move and check that all items are loaded and unloaded.

7.2 You must not request us to move or transport any prohibited items, including but not limited to illegal substances, dangerous goods, explosives, firearms, perishable goods, live animals, or items which are unsafe, unhygienic, or in breach of any law or regulation.

7.3 You are responsible for ensuring that the property to be moved belongs to you or that you have the legal right and authority to move it.

8. Our Responsibilities

8.1 We will exercise reasonable care and skill in providing our services and will take reasonable steps to protect your property during loading, transport, and unloading.

8.2 We will endeavour to arrive at the agreed time but please note that times are approximate and may be affected by factors such as traffic, weather, or other circumstances beyond our control. We will not be liable for delays of this nature, but we will keep you informed where possible.

8.3 We reserve the right to use sub-contractors to carry out all or part of the services, while remaining responsible for ensuring that the services are performed with reasonable care.

9. Liability and Limitations

9.1 Our liability for loss of or damage to your goods arising from our negligence or breach of contract is limited to a reasonable amount, having regard to the value of the goods and the price of the services, unless otherwise agreed in writing.

9.2 We will not be liable for:

(a) Loss or damage arising from your failure to properly pack or protect items.

(b) Loss or damage to items packed by you in containers or boxes that we have not inspected before sealing.

(c) Loss or damage to jewellery, cash, documents, electronic data, or other high value or fragile items unless you have specifically notified us in advance and we have agreed special arrangements.

(d) Indirect or consequential losses, including loss of profit, loss of opportunity, or loss of enjoyment.

(e) Loss or damage arising from wear and tear, inherent defects, or pre-existing damage to items.

9.3 Any claim for loss of or damage to goods must be notified to us in writing as soon as reasonably practicable, and in any event within 7 days of the service being completed. You should provide details and evidence of the loss or damage.

9.4 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded by law.

10. Insurance

10.1 We may hold insurance appropriate for a removal and man and van service. The extent of any cover may be limited and may not replace the need for you to arrange your own insurance for your goods.

10.2 You are strongly advised to arrange suitable insurance to cover your property during removal and transit, particularly for high value items.

11. Parking, Access, and Charges

11.1 You are responsible for arranging suitable parking for our vehicle at both collection and delivery locations, including any permits or permissions required by local authorities or property managers.

11.2 If we incur parking charges, fines, or penalties as a result of parking in accordance with your instructions or because adequate legal parking is not available, you agree to reimburse us for these costs.

11.3 If access is restricted or more difficult than described at the time of booking, we may need to adjust the price or, in extreme cases, may be unable to complete the job. In such circumstances, charges may still apply for time and travel.

12. Waste Regulations and Disposal

12.1 We operate in accordance with applicable UK waste and environmental regulations. We do not transport or dispose of waste unless this has been expressly agreed in advance and complies with relevant laws.

12.2 We are not a general rubbish clearance service. Items we move should normally be reusable household or business goods. Where disposal services are agreed, they will be carried out at authorised facilities only.

12.3 You must not ask us to carry hazardous, clinical, chemical, or other regulated waste. If such items are discovered, we may refuse to transport them and may charge for any associated time, costs, or necessary actions to ensure safety and legal compliance.

12.4 You remain responsible for ensuring that any items you ask us to dispose of are lawfully yours to dispose of and do not breach environmental or waste regulations.

13. Force Majeure

13.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay is due to events beyond our reasonable control, including but not limited to extreme weather, traffic accidents, road closures, strikes, acts of terrorism, pandemics, or governmental restrictions.

13.2 In such circumstances, we will use reasonable efforts to carry out the service at a later time or date, but we will not be responsible for any related losses you may suffer.

14. Complaints

14.1 If you are dissatisfied with any aspect of our service, you should raise your concern with us as soon as possible, preferably on the day of the service so that we have an opportunity to address the issue promptly.

14.2 If your complaint is not resolved at the time, you should submit a written complaint setting out the details, including dates, locations, and any supporting evidence. We will review your complaint and respond within a reasonable timeframe.

15. Data Protection and Privacy

15.1 We will collect and use your personal information only as necessary to process bookings, provide our services, manage our relationship with you, and comply with our legal obligations.

15.2 We will take reasonable steps to keep your information secure and will not share it with third parties other than as necessary to deliver the services or as required by law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.2 Our failure to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision.

17.3 We may update or revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the current Terms and Conditions whenever you make a new booking.

By proceeding with a booking and using the services of Man and a Van Colliers Wood, you confirm that you have read, understood, and agree to these Terms and Conditions.