These service terms and conditions set out the basis on which Man And A Van Colliers Wood provides domestic and commercial transport, loading, unloading, and related moving services. They are designed to be clear, fair, and practical, so customers understand what to expect when booking a man and van service. By making a booking, the customer agrees to these terms, which apply alongside any written quotation, booking confirmation, and service notes provided before the move.

For the purposes of these terms, the word “customer” means the person, business, or organisation making the booking, and “provider” means the moving service operating under the name Man And A Van Colliers Wood. The service may include vehicle transport, manual handling, furniture movement, collection and delivery, and reasonable loading support, depending on the agreed booking. These terms apply whether the booking is made for a small household move, office move, single-item transport, or a larger relocation using a Colliers Wood man and van team.

The customer is responsible for ensuring that all information supplied during booking is accurate and complete. This includes item descriptions, access conditions, addresses, collection and delivery times, parking restrictions, lifting requirements, and any special circumstances that may affect the work. If the details change after booking, the customer must notify the provider as soon as possible. Incorrect information may affect timing, pricing, staffing, vehicle suitability, or the ability to complete the job safely.

Booking Process

All bookings are subject to availability and are only confirmed once the provider has accepted the request and, where required, received any deposit or prepayment. A quotation is usually based on the information supplied at the time of enquiry. Unless explicitly stated otherwise, quotations are estimates and may be revised if the job scope changes, if access is more difficult than described, or if additional labour, waiting time, or vehicle time is required. A confirmed booking for a man and van Colliers Wood service reserves time, staff, and equipment for the customer.

The customer should check the booking confirmation carefully. It may include the agreed date, estimated start time, service type, vehicle size, labour arrangement, and any special instructions. If the customer fails to review or correct errors promptly, the provider will not be responsible for issues caused by inaccurate booking details supplied by the customer. The provider may decline or cancel a booking if the job appears unsafe, unlawful, outside the normal scope of service, or materially different from what was originally agreed.

The service is planned on the basis of reasonable assumptions about access, packing, and readiness. Items should be prepared for movement before the scheduled arrival time unless the booking specifically includes packing or dismantling. If the customer requests additional work on the day, such as dismantling furniture, extra stop-offs, or moving items not listed at booking, the provider may agree to carry out the work at an additional charge, subject to time and capacity. This flexibility is a normal part of a man and van Colliers Wood arrangement, but it is not guaranteed.

Where the booking requires a deposit, it is usually taken to secure the reserved date. The deposit amount, if any, will be set out in the quotation or confirmation. Unless stated otherwise, deposits are non-refundable if the customer cancels outside the permitted cancellation period or fails to attend the appointment. If the provider cancels the service, any deposit paid for the cancelled booking will be refunded, except where cancellation results from the customer’s breach of these terms or unlawful conduct.

Payments

Prices are normally based on the agreed quotation, which may be fixed or estimated depending on the nature of the job. Unless otherwise stated, charges may include vehicle time, labour time, mileage, waiting time, congestion or parking-related delays, congestion charge exposure where applicable, tolls, and any pre-agreed extras. For a man and van Colliers Wood booking, the final price can vary if the actual work exceeds the original brief. Any additional costs will be explained where reasonably possible before they are incurred or as soon as practicable afterwards.

Payment is due in accordance with the terms stated on the invoice or booking confirmation. The provider may require full or partial payment in advance, payment on completion, or payment at another agreed stage. If payment is not made on time, the provider may suspend further services, withhold delivery of goods until payment is received, or recover outstanding sums through lawful means. The customer is responsible for any bank charges, card processing fees, or failed payment costs where these arise because of the customer’s actions or payment method.

Invoices should be checked promptly. If the customer disputes an invoice, they should raise the issue without delay and provide reasons and supporting details. Undisputed amounts remain payable while any genuine dispute is reviewed. The provider may refuse cashless or cardless payment methods if these are not suitable for the transaction, and may decline to proceed until an acceptable form of payment is arranged. This is standard practice for many man and van services where time-sensitive work is involved.

Cancellations and Amendments

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation terms may vary depending on how far in advance the booking is cancelled, the type of service booked, and whether the provider has already incurred costs such as vehicle allocation, labour scheduling, or permits. If the customer cancels close to the scheduled time, the provider may charge a cancellation fee to reflect lost business and preparation costs. Where a booking is rescheduled, any existing deposit may be transferred at the provider’s discretion and subject to availability.

If the customer is not present at the agreed time or fails to provide access, keys, parking permission, or the necessary information to begin work, the provider may treat the booking as a late cancellation or failed attendance. In such cases, a minimum charge or full agreed charge may apply, depending on the circumstances and the time already committed. The provider will act reasonably, but customers should understand that time allocated to a man and van Colliers Wood service cannot always be rebooked at short notice.

The provider may cancel or amend a booking where necessary for safety, operational, legal, or practical reasons. This may include severe weather, vehicle breakdown, staff illness, road closures, incorrect information from the customer, unsafe items, or conduct that makes the job unreasonable to continue. If the provider cancels, the customer will usually be offered a new date if possible. Where rebooking is not suitable, any prepaid amount relating to the cancelled service will normally be refunded, subject to lawful deductions for work already performed.

Liability

The provider will take reasonable care when handling goods and carrying out services, but liability is limited to the extent permitted by law. The customer remains responsible for ensuring that items are adequately packed, protected, and suitable for transport unless packing services are specifically included. Fragile, valuable, antique, electronic, or unusually heavy items should be declared in advance so that the provider can decide whether specialist handling, extra protection, or refusal is appropriate. A man and van Colliers Wood service is not automatically a specialist removals service unless expressly agreed.

The provider is not liable for loss or damage caused by defective packaging, pre-existing damage, items left unsecured, hidden defects, inadequate access, or instructions from the customer that are unclear or incorrect. The provider is also not responsible for loss arising from events outside reasonable control, including traffic incidents, weather disruptions, public disorder, acts of third parties, or local authority restrictions. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

If damage or loss is alleged, the customer must notify the provider as soon as reasonably possible and provide sufficient detail to allow the issue to be investigated. The customer should not dispose of damaged items, repair them before inspection, or fail to preserve evidence where a claim is intended. The provider may request photographs, invoices, proof of value, or other evidence. Any compensation, if due, will be assessed fairly and may be limited to repair cost, replacement value, or another reasonable measure depending on the facts and legal obligations.

Customer Responsibilities

The customer must ensure that the property, items, and access route are ready for the agreed service. This includes making sure paths are clear, fragile items are identified, parking arrangements are managed where possible, and lifts, stairs, or narrow entry points are disclosed. If the customer wants the team to enter a premises, the customer must have lawful authority to allow access and movement of goods. The customer must also ensure that no prohibited goods are included in the load.

The customer must not request the transport of items that are illegal, dangerous, or unsuitable for carriage without prior written agreement. This includes but is not limited to explosives, firearms, illicit drugs, hazardous chemicals, and any item that breaches applicable transport or safety rules. The provider may refuse to move any item that appears unsafe, unclean, leaking, infested, or likely to cause damage, contamination, or offence. This refusal does not create liability where the decision is made reasonably and in good faith.

If the customer is using the service in connection with business activity, they warrant that they have authority to enter into the booking and that all business property handed over is lawfully owned or authorised for removal. The provider may rely on the customer’s instructions unless there is reason to believe the instructions are unlawful or unsafe. Customers using a man and van Colliers Wood service for commercial purposes remain responsible for ensuring that internal approvals, site rules, and access permissions are in place before the appointment.

Waste Regulations and Environmental Compliance

Where the service includes removal of unwanted items or disposal-related work, the customer must comply with all relevant waste regulations. The provider will only carry waste where it is lawful to do so and where the items are described accurately. Waste must not be misrepresented as general household goods. If the job involves disposal, the customer should explain the nature and source of the waste so that the provider can determine whether it can be legally collected, transported, reused, donated, recycled, or transferred to an authorised facility.

The customer acknowledges that waste transfer and disposal are regulated activities. Any waste handed over must be correctly described, and the customer may be required to provide information needed for compliant handling. The provider may refuse items that are hazardous, contaminated, bulky beyond the agreed scope, or otherwise unsuitable. If the service includes waste transport, the provider may charge additional fees for disposal, loading, sorting, or special handling, especially where the items require compliance measures above a normal man and van move.

The customer must not leave rubbish, mattresses, electrical items, chemicals, tyres, construction waste, or similar materials unless these have been expressly agreed in advance. The provider reserves the right to decline mixed waste or suspicious loads. If illegal dumping, fly-tipping, or misdescription of waste is suspected, the provider may end the service immediately and report the matter to the appropriate authority where required by law. Customers are responsible for any fines, penalties, or losses caused by misleading instructions or unlawful disposal requests.

Insurance, Delays, and Subcontracting

The provider may hold insurance appropriate to the service type, but customers are encouraged to maintain their own cover for valuable, fragile, or uninsured items. Where the customer has separate insurance, it remains their responsibility to check whether transit cover applies. The provider will not accept responsibility for the failure of third-party insurers to pay a claim. If the customer wishes to rely on special insurance arrangements, these should be agreed in writing before the booking is confirmed.

Reasonable delays may occur due to traffic, road conditions, access issues, loading complications, or events beyond the provider’s control. Time estimates are given in good faith, but exact arrival or completion times cannot always be guaranteed. The provider will try to keep the customer informed of significant delays where practical. No refund will normally be due for minor delays outside the provider’s control, though the provider will act fairly and professionally in all cases.

The provider may use subcontractors or substitute vehicles and personnel if needed to deliver the service efficiently or safely. Any such party will be expected to work to standards consistent with these terms. The customer’s obligations remain the same regardless of whether the work is carried out directly by the provider or through an approved substitute. A customer booking a man and van Colliers Wood service accepts that operational flexibility may occasionally be necessary.

Termination and General Provisions

The provider may refuse to continue a service if the customer behaves abusively, attempts fraud, gives unlawful instructions, materially changes the service without agreement, or creates a health and safety risk. In such circumstances, the provider may charge for work already completed and for reasonable losses caused by the customer’s conduct. The provider also reserves the right to amend these terms from time to time, with the version applicable to a booking being the version in force when the booking was made unless a later change is required by law.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force. Failure by the provider to enforce any right or provision immediately does not waive that right or provision. Any delay or leniency should not be treated as a permanent variation. These terms form the complete agreement relating to the service unless expressly supplemented in writing, and they should be read together with any quotation or confirmation relating to the relevant man and van booking.

Governing Law: These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rules provide otherwise. Customers are encouraged to retain a copy of the booking confirmation and these terms for reference in the event of any question, amendment, or dispute.